Refund policy

Candles

Each candle is hand-poured with care. Due to the delicate and artisanal nature of our candles:

  • Returns are accepted within 30 days of delivery only if the candle is unused, unburned, and in its original, sealed packaging

  • Opened, used, or burned candles cannot be returned

  • Custom or personalized candles are final sale

  • If your candle arrives damaged or broken, please contact us within 3 days of delivery, including photos, and we will assist you

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Other Products

We gladly accept returns on other products (e.g. decor, accessories) under these conditions:

  • The item must be unused and in its original condition and packaging

  • Returns must be requested within 30 days of delivery

  • Return shipping is at the customer’s expense

  • If the item arrives faulty or incorrect, please contact us, and we will cover the return costs

To request a return, please email us at:
nahiasatelier@gmail.com